Thank you for choosing to work with Embrace. We understand that plans may change, and sometimes cancellations are necessary. To ensure transparency and provide a fair experience for all our customers, we have developed the following cancellation policy:
We offer a cancellation window of 24 hours/days prior to the scheduled appointment. If you need to cancel your appointment, please notify us within this designated time frame to be eligible for a refund.
If you cancel within the cancellation window, and no cancellation fees will be applied.
If you cancel outside the cancellation window, a cancellation fee of a minimum of $75 and up to of the total booking cost will be deducted from your refund depending on the time frame of the cancellation.
Refunds will be issued to the original payment method used during the booking process. Please allow 5 business days for the refund to be processed and reflected in your account. Note that any transaction fees imposed by third-party payment processors are non-refundable.
If you fail to show up for the scheduled appointment without prior notice, you will be charged for the full cost of the visit. It is essential to inform us of any changes or cancellations to ensure a smooth experience for all parties involved.
If you need to modify your appointment, such as changing the date, time, or number of participants, please contact us as soon as possible. We will do our best to accommodate your request, subject to availability and any applicable fees.
The therapist will wait a maximum of 15 minutes, after which the session will be closed.
We appreciate your understanding and cooperation regarding our cancellation policy. If you have any further questions or require clarification, please don't hesitate to reach out to our team at firstname.lastname@example.org.